How to Remove a Negative Review on Google
Google Reviews are an integral office of your digital real estate. As an essential attribute on a Google My Business List, these testimonials accept a strong influence on how you are perceived online. Positive reviews can be leveraged to increase revenue while negative Google reviews accept an contrary effect of decreasing your sales every bit prospective clients are dissuaded from engaging with your brand. In this light, knowledge of how to remove or suppress a negative review online is a key aspect of your online reputation management strategy.
Why are Google Reviews Important?
As the top website for reviews, Google influences consumer decisions more other business review websites. With cypher click searches on the rise, Google reviews and ratings take become a prominent characteristic on search engine outcome pages. Cypher click searches provide answers to a search query without the user having to exit the search engine result page to click through some other website for more information.
These are 3 possible approaches to deleting a Google Review:
Enquire Google to Delete the Review
It is possible to directly contact Google and have them delete a negative online review. The review should be in violation of its policy . These are the steps to follow to flag a review and request to have it deleted.
On a website:
- Log in to Google My Concern page
- Select the listing that you are interested in managing. Click on Reviews
- Click on the three vertical dots and select the choice to written report the review
- Choose the reason why y'all desire the review flagged equally inappropriate and deleted
On phone or tablet:
- On My Concern app, select customers, then reviews
- Click on more, select reviews
- Follow the steps to flag the review
On Google Maps:
- Open Google Maps and notice your business
- Locate the review on Google Reviews page
- Click on the dots to the right of the review to observe the selection to report the review
- Answer the question, 'What is incorrect with this review'
- Flag the review
This approach puts all the power in the hands of Google. There is no guarantee that Google will delete the review. Additionally, there isn't a specific timeline when they will act on the review and take it downward.
In gild to have the almost success with this approach, ask that other people likewise written report the review to get Google to pay attention to it and delete it.
If requests to flag the review for removal prove futile, you lot can apply for a formal request to have the review taken down. This is a legal process and works if the discipline affair is slanderous or defamatory. This is done using Google's Content Removal Tool and each complaint is responded to separately in line with Google'south protocol.
Another measure one tin can take is to contact Google My Business on Twitter profile and DM their customer support with your issue.
Ask the Author of the Review to Edit the Review or Delete It
As soon as you lot find a negative review, open a line of communication using electronic mail and give reasons why you desire the review edited or deleted. Empathise with the author of the review to appraise their frustration at your business. Assure them that the problem volition be fixed, and then piece of work diligently to rectify it. In one case the outcome has been resolved, politely inquire the writer to delete or edit the review.
Be patient with this approach and do not pressurize the client to act.
Suppressing a Negative Online Review
The tactic of choosing to suppress the online review without necessarily deleting information technology has proven to be a more than successful methodology for success as it wields back command into your easily.
The first step when you spot a negative review is to cosign the review. This involves assessing whether the review is genuine or spammy or fake, as it would exist the case of mistaken identity where the review has no relation to your business organization. Information technology is possible that competitors are using trolls to demolition your business organization. There are certain things that you tin check for to verify a review. These are initially whether the author of the comment or rating has left reviews elsewhere. The 2d is whether their contour comes with a photo. The tertiary is to check for records of the buyer actually engaging with your product. If they tick 'no' on all checkboxes, so you are probably dealing with a spam account. Follow the steps listed above to written report it. Once you have certified that the review is 18-carat, this is what you need to exercise;
The initial steps in managing a reputation crisis are paramount. In this case, remain calm and get into a proper headspace to prepare you to objectively handle the situation. Do not compound the scenario with negative emotions. Justly, you are feeling upset most the negative things that are being said well-nigh your company. Nevertheless, if you react out of anger, information technology makes the situation worse by making you seem unprofessional. It might also leave your customers with a bad gustation in your oral cavity at your inability to handle feedback on your production or service. Even if it volition temporarily make you feel good, practise not react negatively as it will hurt you terribly in the long run.
Moreover, if your list only had five-star reviews, it would enhance skepticism well-nigh the authenticity of your product. A negative review is non the stop of the world.
Respond with a level head to appraise and fix the problem. A record of follow-up on the comments section is sure to boost a positive perception of your brand online equally ane that prioritizes their customer'due south needs and grows from feedback. This could influence other disgruntled consumers to change or take down their negative reviews.
Once this problem is surmounted, y'all tin piece of work on boosting your Google rating average. You but demand iv to 5 ratings for them to show upwards on a search engine results folio. Google uses the most current ratings. Rally up customers who accept positive things to say to leave comments near their satisfaction. A consistent stream of new positive comments is likely to outweigh previous negative comments. Amplify your top-rated review on your website or social media pages which tells customers near your great product. Incorporate a strategy for asking for reviews using feedback forms, SMS and social media channels. If they are satisfied with your production or service, enquire them to leave a skilful online rating.
As tempting equally it may seem, do not buy online reviews as they will chop-chop be flagged by Google'south algorithm as spam and deleted.
Instead, develop a methodology that will help you stay on top of your Google reviews. This can exist through the utilise of tracking software that gives you lot updates about the ratings on your list, or past outsourcing reputation management experts to do the work for you. Responding in a timely manner – preferably within a 24-hr window shows that yous are a caring business possessor who is vigilant most their client'southward concerns. With this strategy you can plow the frowns on your buyers into smiles.
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Source: https://www.blueoceanglobaltech.com/blog/how-to-remove-a-negative-google-review/
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